Refund, returns and exchanges
In The Dreaming Garden applies the Distance Trading Act so that you can feel calm and secure in your purchase. This means that you have a full right of return for 14 days. 14 days apply from the day the package reached your delivery point. Contact me, Josefin, at firstname.lastname@example.org before you send back your item.
Upon return, the purchase price will be refunded in full no later than 14 days after I have received the item. When exchanging, you will receive your new item no later than 9 working days after I have received your shipment.
It is possible to open and look carefully at the product, but the product needs to be unused, in unchanged condition and in original packaging with any original patches left.
How to send returns and exchanges
When you return or change a product you are responsible for the shipping to me. I recommend that you send whit traceable shipment. Pack the return well so that the product arrives in good condition. Return the item together with the invoice / delivery note / receipt, or a copy of it.
Returns are sent to:
413 04 Gothenburg
In the event of a complaint, In The Dreaming Garden is responsible for return shipping, but you need to pay for it for the time being. Pack the return well and save a receipt for the shipment. Notify me by email as soon as you discover the error. When I receive the shipment, I offer you the money back or a new item, you choose which one you want from these options.
If you have the opportunity to send photos of the damage / error in the email, you can get a new one or compensation before I receive your item.
When the complaint has been approved, I will notify you of this and send you a new item and compensation for your shipping costs, or I will refund you, within 14 days. The handling of complaints is applied in accordance with the Consumer Purchase Act.
Contact me via email at email@example.com before you send back your item.